The quality of an online shop is no longer determined solely by the variety of goods.

Excellent customer service is at least as important for customers.

So don't take any risks when it comes to customer service and place the support of your company in experienced hands.

Our employees are characterised by their professional consulting expertise and confidence, which leaves customers with a good feeling.

It doesn't matter whether it's about complaint or escalation management
escalation management - we are there for your customers!

7 days a week or, if required, 24 hours a day.

Our main focus in customer service:

-> Telephone and written customer service and order acceptance.
-> Processing of service enquiries
-> Technical support (1st level)
-> Product sales (cross-selling and upselling)

Are you looking for support in sales or would you like to outsource entire areas of customer service?

As a modern and flexible company, we are available - including our technical infrastructure - even at short notice.

If required, we are of course also available as a holiday replacement or are active in the overflow function.

Extended customer service benefits:

-> Info hotline and order hotline
-> Email processing
-> Chat processing
-> agent calls
-> Automated processes (AI)*

* AI on customer request